Yes, Amazing customer service for an absolutely amazing product. May make you never want to date again! Get the full body heating system and the intelligent moving system. They make a huge difference. Have fun! As I write this, I’m getting ready to get my third girl from the site…because they’re just that GREAT! Thank you for everything you do for us…and of course, I’d like to also thank my doll for making life so much better! 😉